Privacy Policy

At EzCart.in, we value the trust you place in us. We are committed to protecting your privacy and ensuring the security of any personal information you provide. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Our Commitment to Your Privacy

Your privacy is our top priority. Any information you share with EzCart.in stays strictly with us.

  • We do not rent, sell, lend, or trade your personal information to third parties for marketing purposes.

  • Access to your data is strictly limited to authorized employees who need it to process orders, provide customer support, or improve our services.

  • While we may analyze aggregated demographic data to improve user experience, this data never includes personally identifiable information.

2. Information We Collect

To process your orders and provide you with a seamless shopping experience, we collect the following information:

Personal Information:

  • Full Name

  • Billing & Shipping Address (City, State, Zip Code, Country)

  • Contact Number

  • Email Address

Technical Information:

  • IP Address

  • Browser Type & Version

  • Device & Operating System

  • Pages Visited on EzCart.in

This technical information helps us improve website performance, personalize your shopping experience, and understand customer preferences. Your IP address is not linked to personally identifiable data.

3. How We Use Your Information

We use your personal data only for the following purposes:

  • To process and confirm your orders

  • To communicate order status and shipping updates

  • To provide customer support

  • To send promotional emails, offers, and product updates (only if you opt-in)

  • To comply with legal obligations or prevent fraud

Your data is stored securely and handled with strict confidentiality.

4. Information Sharing

We do not sell, rent, or trade your personal information.
However, to fulfill your order and improve our services, we may share limited data with trusted third-party service providers, including:

  • Courier and logistics partners

  • Payment gateway providers

  • Customer support platforms

  • Analytics and technical service providers

We may also disclose information when required by law, regulatory authorities, or to prevent fraud and ensure user safety.

5. SMS & Email Communication Policy

You may receive transactional or promotional SMS/email notifications from EzCart.in related to:

  • Order updates and confirmations

  • Special offers, discounts, and product launches

  • Customer support communications

We strictly follow TRAI guidelines and do not send unsolicited messages to customers registered on the National Customer Preference Register (NCPR).

All communications from us:

  • Do not contain offensive, misleading, or unlawful content

  • Are not spam or chain messages

  • Include an unsubscribe option for promotional emails and SMS.

6. Data Security

We take strong security measures to safeguard your data:

  • SSL encryption for secure transactions

  • Industry-standard security protocols to prevent unauthorized access

  • Regular monitoring and security audits

However, no electronic storage or transmission over the internet is 100% secure. We continuously enhance our systems to keep your information safe.

7. Your Rights & Choices

As a customer of EzCart.in, you have the right to:

  • Access and review your personal information

  • Update or correct inaccurate details

  • Unsubscribe from promotional communications at any time

  • Request deletion of your personal data (subject to legal and operational requirements)

To exercise any of these rights, please contact us at indiaezcart@gmail.com

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any significant updates will be communicated:

  • Through email notifications

  • Via announcements on our website

Continued use of EzCart.in after updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, you can reach us at:

EzCart.in
📧 Email: indiaezcart@gmail.com
🌐 Website: https://www.ezcart.in